Gift Returns

Welcome to simple, comfortable, and easy gift returns…

Please find the order number printed on the packing slip included with your shipment.
Please enter the shipping address zip code as it appears on the packing slip.
Please enter your full name here.
Please enter the email address at which you'd like to receive your return shipping label and merchandise credit.
Not a Gift?

How it Works

Receive Gift!

Yay - you received the gift of Oiselle!

Decide product isn't quite right

Start Return for Online Store Credit

Mail Back Original

Use the supplied return shipping label to send your product back to our warehouse

Common Questions

What information will I need to proceed?

You, the gift receiver, will be asked to verify the order number (in the enclosed packaging) and delivery address zipcode. You are then presented with a screen where the gifted items are displayed and you’re asked to provide the reason for return.

Will the gift giver know that it has been exchanged?

The gift giver does not receive any notifications around this process whatsoever. The gift giver will only know about the exchange if the gift receiver volunteers to tell them. A good solution for all types of communities, families, and friend groups.

When will my online store credit be processed?

The credit process is triggered once the product has arrived at our warehouse. Please note that it can take 3-6 days to arrive at our warehouse and another 7-10 business days to fully process the return. You'll receive a notification from us once this part has been processed as well.

How will I receive my credit?

You will be issued online store credit in the form of a gift card. Please note that, by using the provided shipping label, an $6 shipping label fee will be deduced from this refund.

How much time do I get to return the items?

We accept returns within 45 days of the orders having been shipped. Once the return has been created, it is best if you mail them back as soon as possible, but you have about 10 days to drop those return items in the mail so that they are received in time.

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